Monday, September 24, 2007

Guest Author: Goal Setting

Editor's Note: It seems as if the home industry service business picks up again after Labor Day. Don't wait until the New Year to set your goals! Start now!

Guest article by Kelley Robertson

If you are like most people, you have hit the floor running without planning a clear objective for your business. However, top performing business owners make the time to establish clear targets. Setting goals is not a complicated process nor does it take a lot of time. Use the techniques listed below to help you achieve your targets.

Ensure each of your goals follows the SMART concept: Specific, Motivational, Action-oriented, Relevant to your situation, Time-bound. For example, “I will increase my sales by 15% compared to last year.” Be as specific about your goal as possible. “I will start my own home inventory service business” is a lot stronger than “I want to go into business for myself.” Challenging goals are motivating. Set goals that will push beyond what you usually think you can accomplish. Remember to set a deadline. A goal without a deadline is simply a dream. Attach a realistic yet challenging deadline for accomplishment and post this where you can review it regularly.

Phrase your goal in the present tense and assume success. Don't say, “I want to.” Say, “I will.” This subtle technique tells your subconscious that you have already achieved your goal which means it will go work at helping the goal become a reality. It will attract the people, places, and situations you need to achieve that goal.

Put them in writing. This simple act helps you clarify your goals and will allow you to visualize them more effectively. I recommend that you record each goal on a separate index card and review them twice a day – once in the morning (when you first wake up) and again before you go to bed. This process reinforces your goals, acts as a reminder and drives your goals deep into your subconscious. In fact, this is one of the most powerful strategies you can use to achieve your targets.

List the benefits you intend to receive by achieving each goal. This will keep you focused and strong particularly when you face the inevitable roadblocks and barriers. Years ago, when I chose to quit smoking, I listed 75 benefits and when I felt the urge for a cigarette I would review this list to help me get past that craving. The more benefits you can list for your goals, the more motivating those goals will become.

As you review your goals each morning and evening, picture yourself achieving each of them. The more you can “see” success in your mind's eye, the more likely you can translate this into reality. Create a perfect picture in your mind and replay it frequently. Developing a picture board can help with this. This is a very effective tool that allows you to see the visual impact of achieving your goals. When my wife and I bought our first house we clipped photographs and pictures of what we wanted our house to have and pasted them on to a large sheet of poster board. We hung this near the front door of our apartment so we could see it every time we left or entered the apartment. We also created a thermometer of “down-payment savings” to help us track our progress. We had a clear deadline and were able to surpass this deadline by almost 30 days. I now keep track of my annual revenues, speaking engagements, and book sales in the same manner. I post these sheets on my office wall where I can see them everyday and they allow me to track my progress with a quick glance.

Anticipate the challenges you will encounter and plan how you will overcome them. This will prepare you for them and help you overcome the obstacles easier and with less stress. In fact, the simple act of planning for obstacles will often prevent many of them from occurring.

Surround yourself with successful, motivated people who also set challenging goals. I share my goals with several friends and associates. When we get together, we motivate each other by talking about our success, our challenges, and our goals. A word of caution: Be careful who you share your goals with. People who are not goal-oriented will not support you, and in many cases, will actually try to dissuade you from your goals.

Use affirmations. If you plan to quit smoking repeat statement such as, “I enjoy the lifestyle of a non-smoker,” “I’m glad I’m a non-smoker,” “I enjoy the taste of food more as a non-smoker.” Stating affirmations aloud, reinforces your goal to your mind and will help you achieve your goal much faster.

Take action. Don't procrastinate. All the planning in the world will not help you achieve your goals. You MUST take action. Once you have determined a goal for yourself, take action within 24 hours. This will set the wheels in motion and create the necessary momentum you need. I once heard a speaker state, “We are either moving toward or away from our goals.” Develop the habit of taking action on a daily basis. Achieving greatness and a higher level of success is not that difficult. However, it does require discipline, focus and a clear idea of what you want to accomplish. Follow these steps and have your best year ever!

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Kelley Robertson, President of the Robertson Training Group, works with businesses to help them increase their sales and motivate their employees. He is also the author of “Stop, Ask & Listen – How to welcome your customers and increase your sales.” For information on his programs or to subscribe to his weekly ezine, visit his website at www.RobertsonTrainingGroup.com.

Friday, September 14, 2007

Newlyweds as Clients

Now is the time to start planning for targeting brides as clients. Newly-married couples -- especially those who didn't live together before -- will be receiving a lot of new items.

According to the National Mail Order Association Bridal Market Overview, research shows that while brides and grooms represent only 2.6% of all households in the United States, they account for up to 70% of major household items purchased.

ENGAGEMENT STATISTICS
  • The average engagement in the United States lasts 15 months.
  • During the engagement period, couples buy:
    • $4 billion in furniture
    • $3 billion in house wares
    • $400 million in tableware
  • $19 billion is spent buying presents at wedding gift registries.
  • The average amount spent on a bridal gown is $800.
  • Tuxedoes are typically purchased 5-6 months after the wedding gown.
  • Bridesmaids' gowns are general purchased 3-4 months in advance of the event.


Target brides with this message:
You just received a lot of new things! And for most of it, you won't have a receipt. If something happens, you won't remember everything... An inventory is peace of mind for the newly married couple. Plus, it's time to increase your insurance coverage -- but don't overpay. An accurate home inventory will ensure all of your possessions are covered.

Look into local bridal fairs. To save costs, partner with a wedding vendor (a wedding photographer, equipment and party rental supplier, reception hall, etc.) to co-sponsor a table. Offer a home inventory gift certificate (valued at up to $300) as a door prize. Sponsor a drawing, with every entrant receiving a *free* jewelry inventory (up to $50) if they book their inventory within 60 days of their wedding. Capture e-mail addresses and send them follow-up e-mails every couple of months.

These are prime prospects.
    • Newlyweds have a higher propensity for buying furniture electronics, and heavy and light appliances (vacuum cleaners, etc.)
    • Newlyweds spend $50 to $150 in ready-made draperies.
    • Engaged likely to be apartment dwellers and renters. (They will be substantially increasing the volume of their possessions as they move into their first home.)
Source: The Simmons Survey System

Sunday, September 9, 2007

Five Questions to Get More Referrals

To get more referrals (not to mention testimonials), try asking your clients these five questions:
1. Why did you buy from me/us?
2. How do you feel about the work I/we have done?
3. What are you happiest about, and most satisfied with?
4. What would you change or do differently next time?
5. How can I/we serve you better in the future?

These five questions identify motivations behind the purchase that can help you target your marketing materials and sales pitch.

I challenge to you to ask just FIVE of your clients these five questions. I think you'll be surprised at the answers.

Friday, September 7, 2007

Get More Exposure on Google

You know how sometimes when you type in a business name on Google, there's a whole lot of information, including a map? Well, you can get one of those listings -- for FREE! It's extra advertising exposure for your home inventory service business. You can even provide a coupon which will allow you to TRACK this new business!



Visit the Google Local Business Center and create your listing today! Then e-mail me with your listing when it's activated, and I'll put a link to it on this page!

One note -- when describing the category of services offered, they don't currently offer one for Home Inventory Services. I'd suggest listing under Services: Data Recovery and Services: Burglar Alarm. I'd also suggest using the "Suggest Another Category" tools to suggest one for "Services: Home Inventory Services." If enough of us put that, they might add it!

Thursday, September 6, 2007

Beware of Home Inventory Service Start-up Scam

Thanks to Ari Dorfman of South Florida Inventory Specialists (a legitimate home inventory service business) for this alert of a scam targeting prospective Home Inventory Service business owners.

Ari reports that a company is advertising in newspapers about a start-up opportunity for running a home inventory business. They ask for a check or money order for between $750 and $1500 and they will "send you everything you need to get started, schedule training and start to book you clients."

Ari says, "They have used the name Capital Home Inventory. Florida Inventory Specialists, and others. They are usually based somewhere along the east coast of Florida, but advertise in Dallas and New Jersey for sure. They have used the names Rick Miller and Tom McEntrye and also use a female named Erin or Kathy."

Buyers beware! There are a few legitimate franchise or "business in a box" opportunities available for starting your Home Inventory Service business, but check them out carefully before purchasing. And always pay with a credit card, so you can dispute the charges, if need be.

Have more information about this? Have you seen the ads? E-mail me at homeinventoryservicemagazine@gmail.com.